Frequently Asked Questions

CyberGrants offers a variety of payment options including payroll integration, automated clearinghouse (or ACH/electronic transfers), and credit cards. Additionally, we can process checks on behalf of NPOs.

Training is available onsite, online, or over the phone. You will also have resource documents for your reference. Additionally, there will be a team of CyberGrants experts assigned to your account that will provide ongoing support.

We protect sensitive information about your grantseekers and employees with state of the art, end-to end security measures. We commission third-party audits to continuously improve every aspect of security, including physical, hardware and database security, data encryption and secure, offsite backup storage. Your data is encrypted while stored and in-transit, and is protected by continuous monitoring and the latest intrusion prevention systems.

Our team has worked on programs for some of the most sophisticated and generous organizations in the world. You can leverage their experience to accommodate your existing program as is, refine or optimize your current programs, and/or help you develop a brand new program.

The CyberGrants system is designed to easily accommodate multiple administrators. Your users can be given various levels of system access and approvals based on their roles and requirements.

CyberGrants regularly adds new features to our software and makes them available at no charge to our customers.

Yes, CyberGrants is designed to be self-managed (e.g. admins can activate/turn off disaster relief programs, grant various approvals, etc.). Of course, you’ll have a team of CyberGrants experts assigned to your account if you need additional support.

Standard, ad hoc, custom reports, and dashboards are available. Your CyberGrants team will work with you to determine the best way to report on the impact your programming is having.

From qualification and submission to approval and post-award analysis, CyberGrants supports the complete grantmaking lifecycle. The system is robust and flexible enough to automate the full scope of your grantmaking needs, including payments, reporting, communicating with your end users, and more.

Implementation timing varies based on the programs and complexity of your needs. CyberGrants utilizes a four-step implementation methodology as a guideline for all our implementations. This process has been refined over hundreds of implementations and is tailored to fit the unique needs of each client. Each implementation is assigned a project manager and implementation consultant who will work closely with your team to manage the process and insure your needs are met.

Grantseekers and NPOs will have access to phone and email based support from our Contact Centers. The Contact Centers are based in our corporate offices in Andover, MA and Princeton, NJ and work closely with our account teams to provide your users the most complete and updated information..